our reception area

Appointment policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, "drop-off" appointments are available. "Droping-off" means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to "drop off" sometime in the morning so our doctors can examine your pet in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the treatment plan based on the exam findings, or if diagnostics are done, then to discuss diagnosis and discharge instructions with you.

Patient arrival policy

For your protection, and that of others, we require all dogs to be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Although we make every effort to make our patients feel comfortable during visits, they may be a little uneasy around new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Vaccination policy

For the safety of all the animals in our care, we require that your pet's vaccinations be up to date.

Boarding policies

For information about our boarding facility and policies click here. To print and fill out our boarding care information handout prior to your pet's arrival at our facility, click here. (You will need Adobe Reader to view the file.)

Payment policy

We require full payment at the time that services are rendered. For your convenience, we accept MasterCard, Visa, Discover, American Express, CareCredit, personal checks, and cash.

MasterCard  Visa  Discover card  American Express  CareCredit  check  cash