FAQ

McKinney Animal Hospital FAQ

pup!

Do I need to call ahead to make an appointment for my pet to be seen by a doctor?

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, “drop-off” appointments are available. “Droping-off” means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to “drop off” sometime in the morning so our doctors can examine your pet in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the treatment plan based on the exam findings, or if diagnostics are done, then to discuss diagnosis and discharge instructions with you.

What kind of payment arrangements do you offer?

We require full payment at the time that services are rendered. For your convenience, we accept MasterCard, Visa, Discover, American Express, CareCredit, personal checks, and cash.

Why do I have to keep my pet on a leash or in a carrier?

For your protection, and that of others, we require all dogs to be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Although we make every effort to make our patients feel comfortable during visits, they may be a little uneasy around new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Does my pet have to be vaccinated if it stays in the hospital?

For the safety of all the animals in our care, we require that your pet’s vaccinations be up to date, especially if they are to stay for boarding, grooming care, daycare, or drop-off appointment in our hospital.

If your pet is not up to date on vaccinations, the doctor will determine if they are in good health and able to receive them while in our care.  You will always be asked for permission prior to any vaccinations being administered to your pet.

How do I make a reservation for my pet's boarding stay?

Reservations can be made by calling or stopping by our office anytime during regular office hours. Our office number is 972-548-0749. One of our Client Service Representatives will be glad to assist you in making arrangements for your pet. Should your plans change and you need to cancel, please do this promptly to allow us to fill the space reserved for your pet.

What do you charge for boarding?

Boarding charges start the evening you check your pet in. We charge for each night’s stay. Dogs from the same family may share a kennel, however each pet is charged separately. The charges are determined by the size and weight of your pet. Your pet will stay in the largest kennel available. Larger kennel runs are typically reserved for our larger dogs, however, when room is available, we will move smaller dogs into larger runs, at no extra charge. Please call our office at 972-548-0749 to get current pricing for boarding.

Will you have room to board my pet for the holiday?

We are proud to have a very popular and busy kennel facility. To be sure of obtaining space during weekends and holidays remember to call well in advance. A month or two is not too far away from your desired dates. Boarding availability is on a “first come, first serve” basis. We fill up fast, so please call us as soon as you can!

What should I bring with my pets for their boarding stay?

There are a number of items you may be considering to bring along with your pet to keep them comfortable and occupied. All belongings should be clearly marked with indelible ink with your pet’s name. Here are a few tips to help you decide what to pack.

VACCINE RECORDS

We will not be able to check your pet in until we have a copy of your pet’s most current vaccine records on file. If we don’t have a current record of your pet’s vaccines, make sure you bring them with you. If you have requested to have your records faxed to us, please call and confirm that we have received them before checking in. If your pets are not current on vaccines, we will be happy to administer vaccines while they are boarding. It should be noted however that vaccines are most effective when administered 7 – 10 days prior to exposure. If possible, it is best to have your pet vaccinated prior to their stay.

MEDICINE

If your pet is currently taking medication, please be sure to bring an adequate supply along. Make sure you bring the medication in its original container along with specific instructions on its administration. Please advise us if the dosing has changed or if the medication will need to be refilled while your pet is staying with us. We will be happy to refill a medication, with a doctor’s approval, if the medication was originally supplied by our pharmacy. If the medication needs to be refilled by another pharmacy, you will want to have it refilled prior to check-in.

FOOD

Food is included in your pet’s rate for boarding. We feed Hills Science Diet Maintenance dry food. Though we are happy to provide food for your pet, you may choose to bring your pet’s own food along for consistency. Even a small amount of stress can affect the gastrointestinal system of your pet and may result in diarrhea. This is not uncommon for “first time” or “anxious” boarders. Should your pet experience gastrointestinal stress, we will generally modify their diet to Hills Prescription Diet i/d. This diet is specifically designed to be gentle to their GI system. If your pet is on a special diet of any type, you will want to bring your own food. We ask that you bring only the amount of food your pet is expected to eat during their stay. Your container should be clearly marked with your pet’s name, your name, and the name of the food. We will ask for specific feeding instructions when you check your pet in for their stay. Please make sure you notify us of any known food allergies.

TREATS AND TOYS

Do your pets look forward to treat and play time like ours do? You might want to include some in their bag. Please make sure that their name is clearly marked on all items to help prevent their loss. Here are a few tips to help you decide.

  1. Do they have a special time of day that they get their treat, or do they have to earn their treat with a trick? Let us know. We want to be as consistent as possible.
  2. Please, no rawhide chews. It’s best that you give these at home when you can closely monitor your pet.
  3. Does your pet have a favorite toy you want to bring along? Some toys can be harmful if they can be shredded, broken into pieces, or swallowed. Please make sure you choose toys that are safe for your pet.

BEDDING

MAH provides clean towels and blankets daily for bedding. In case of accidents in the cage, these are easiest to keep clean. While you may bring your pet’s bed there are few tips you should keep in mind.

  1. We want to ensure that each pet has ample room for food, water and mobility in their kennel. We can not accept beds that are too large for the individual kennel reserved for your pet.
  2. Your pet’s bed may not be washable. We strive to keep your pet’s kennel as clean as possible. We use disinfectants daily to prevent contamination, and we have limited ability to wash stuffed or padded beds. It’s much more practical to use washable blankets and towels which we provide for every pet.

For more specific advice concerning your pet’s bedding, give us a call. We’ll be glad to help.