our boarding facility

What you should know about boarding your pet

At McKinney Animal Hospital, we love your pets too! We realize that you can't always take your pet with you when you leave home, and we strive to provide a safe and comfortable environment they can recognize as their "home away from home." We treat every pet as though it was our very own!

Our Animal Care Attendants specialize in providing the kind of individual care that helps your pet to adapt to and enjoy their temporary environment. We understand that most cats and dogs thrive on their daily routine and so we make every effort to imitate their routine during their stay at MAH. In addition, we closely monitor you pet's food and water consumption, weight, eliminations, attitude, and behavior during their stay.

Should we observe any changes that may indicate that your pet is in need of medical attention, our medical staff will assess and provide what ever additional care may be needed. You can enjoy your time away from home, confident with the knowledge that your pet is receiving the best of care during their stay. Dogs are exercised at least three times daily. Dogs with special needs are exercised more often as needed. All dogs staying for more than one night will receive a complimentary bath so they are fresh and clean and ready to collect lots of hugs and kisses on your return.

Cats are boarded in their own private area, where they can relax away from all the activity. Their quiet surroundings allow them to enjoy a "cat nap," a long scratch behind the ear, and all of the attention given them by our Animal Care Attendants.

RESERVATIONS

Reservations can be made by calling or stopping by our office anytime during regular office hours. Our office number is 972-548-0749. One of our Client Service Representatives will be glad to assist you in making arrangements for your pet.

We are proud to have a very popular and busy kennel facility. To be sure of obtaining space during weekends and holidays remember to call well in advance.

Availability is on a "first come, first serve" basis. We fill up fast, so please call us as soon as you can!

CANCELLATIONS

Should your plans change and you need to cancel, please do this promptly to allow us to fill that space.

Policies

When it comes to the safety and well being of our guests and employees, McKinney Animal Hospital practices thorough medical and safety policies.

What to bring

There are a number of items you may be considering to bring along with your pet to keep them comfortable and occupied. All belongings should be clearly marked with indelible ink with your pet's name. Here are a few tips to help you decide what to pack.

Vaccine records

We will not be able to check your pet in until we have a copy of your pet's most current vaccine records on file. If we don't have a current record of your pet's vaccines, make sure you bring them with you. If you have requested to have your records faxed to us, please call and confirm that we have received them before checking in.

Medicine

If your pet is currently taking medication, please be sure to bring an adequate supply along. Make sure you bring the medication in its original container along with specific instructions on its administration. Please advise us if the dosing has changed or if the medication will need to be refilled while your pet is staying with us. We will be happy to refill a medication, with a doctor's approval, if the medication was originally supplied by our pharmacy. If the medication needs to be refilled by another pharmacy, you will want to have it refilled prior to check-in.

Food

Food is included in your pet's rate for boarding. We feed Hills Science Diet Maintenance dry food. Though we are happy to provide food for your pet, you may choose to bring your pet's own food along for consistency. Even a small amount of stress can affect the gastrointestinal system of your pet and may result in diarrhea. This is not uncommon for "first time" or "anxious" boarders. Should your pet experience gastrointestinal stress, we will generally modify their diet to Hills Science diet I/D. This is a prescription food that is specifically designed to be gentle to their system. If your pet is on a special diet of any type, you will want to bring your own food. We ask that you bring only the amount of food your pet is expected to eat during their stay. Your container should be clearly marked with your pet's name, your name, and the name of the food. We will ask for specific feeding instructions when you check your pet in for their stay. Please make sure you notify us of any known food allergies.

Treats and Toys

Do your pets look forward to treat and play time like ours do? You might want to include some in their bag. Please make sure that their name is clearly marked on all items to help prevent their loss. Here are a few tips to help you decide.

Bedding

MAH provides clean towels and blankets daily for bedding. In case of accidents in the cage, these are easiest to keep clean. While you may bring your pet's bed there are few tips you should keep in mind.

Charges

Boarding charges start the evening you check your pet in. We charge for each night's stay. Dogs from the same family may share a kennel, however each pet is charged separately. The charges are determined by the size and weight of your pet. Your pet will stay in the largest kennel available. Larger kennel runs are typically reserved for our larger dogs, however, when room is available, we will move smaller dogs into larger runs, at no extra charge.

Reserved kennel charges are as follows:

Cat Kennels   $16 per/night
Dogs 0 - 25lbs $19 per/night
Dogs 25.1 - 50lbs. $22 per/night
Dogs 50.1 lbs and up $27 per/night

Medication Administration: $1 per medication per day - up to $4 daily.

HAVE MORE QUESTIONS? Give us a call! We're always happy to assist in any way we can!